Trusted Change Service

CygnusTech’s Trusted Change Service helps IT leaders and MSPs strengthen the way change is planned, executed, and evidenced.
It blends disciplined control with modern operational tempo — ensuring every action is documented, validated, and ready for audit.

Why teams choose this

Modern IT teams sit between the control of ITIL and the pace of DevOps.
The pressure to move quickly often leaves little time for review, version control, or consistent governance.

Common challenges include:

Backlogs of low-risk change awaiting approval
Runbooks drifting out of sync across environments
CAB sessions focused on fire-fighting rather than improvement
Evidence scattered across systems or lost entirely
Audit and compliance gaps creating unnecessary exposure

The Trusted Change Service brings structure, consistency, and clarity — without introducing bureaucracy or delay.

What we deliver

Each engagement follows a structured, evidence-led model:

Discovery & Audit – understand your current change rhythm, CAB cadence, and runbook maturity.
Rationalisation – refresh and standardise your runbooks, grouping by risk and timing.
Structured Delivery – deliver approved change through three controlled tiers:
- Tier 1 — Controlled Out-of-Hours Assurance for critical or high-impact work.
- Tier 2 — Extended Hours Operations for planned evening or weekend activity.
- Tier 3 — Daylight Hygiene & Automation for safe, repeatable tasks.
Continuous Assurance – quarterly reviews of evidence quality, reopen metrics, and improvement opportunities.

Every engagement is outcome-based and audit-ready, designed to complement internal teams and existing change processes.

How it works

Discover and baseline.
A concise review of your current process and governance rhythm.
Rationalise and align.
Findings are used to define a clear, tiered catalogue of safe change.
Deliver with discipline.
Agreed changes are implemented, evidenced, and reviewed within the defined windows.
Assure and improve.
Quarterly reviews maintain quality, reduce risk, and support audit preparation.

A calm, predictable framework for well-governed change.

Governance and assurance

Each change recorded with what, where, proof, rollback, and sign-off.
Client-owned evidence ledger maintained throughout the engagement.
CAB-ready runbooks version-controlled and refreshed as required.
Quarterly assurance report summarising outcomes and improvement actions.
All artefacts stored securely within client systems — CygnusTech retains none.

Systems and environments we support

We operate confidently across enterprise infrastructure — from virtualisation and load balancing to DNS, certificates, and cloud:

VMware vSphere 7–8 · Azure VMs · AWS EC2 · Proxmox · Hyper-V
F5 BIG-IP (LTM/GTM) · Azure App Gateway · AWS ALB/NLB · HAProxy
Windows Server 2016–2025 · RHEL 8–9
BIND DNS · Azure DNS · AWS Route 53 · Cloudflare
SolarWinds · PRTG · vRealize Operations
…and related modern enterprise platforms.

Results that matter

Clear, predictable change cadence
Runbooks aligned to consistent standards
CAB sessions supported by verified evidence
Reduced rework and reopened changes
Governance metrics visible, measured, and defensible

Pricing (guide)

Pricing is based on scope and measurable outcomes rather than time spent.
This keeps cost predictable and aligned to value delivered.

Discovery Pilot — initial audit and limited delivery window to prove process and evidence quality.
Standard Engagement — full discovery, rationalisation, and structured delivery tranche.
Partner Retainer — ongoing allocation for regular change cycles and assurance reviews.

Typical engagements range from £2,500 – £4,500 for pilot and standard phases, with retainers available for ongoing governance support.

At a glance

Item	Detail
Delivery model	Outcome-based, tiered by risk and timing
Evidence model	Per-change proof, rollback validation, and quarterly assurance
Data handling	All artefacts stored within client systems
Engagement type	Fixed-scope projects or ongoing retainers
Typical pilot	Discovery + limited Tier 2 delivery window

Next step

If you’d like to explore whether this service fits your environment,
we can arrange a short, no-obligation call to review your current change approach and outline what a Trusted Change engagement could look like.
You’ll leave with a clear picture of effort, governance uplift, and the next sensible steps — whether or not you choose to proceed.